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Refund and Returns Policy for Workers of Light Academy
At Workers of Light Academy, we are committed to providing high-quality spiritual education and guidance. We understand that sometimes things may not go as planned, and we want to ensure that your experience with us is positive. This Refund and Returns Policy outlines the terms under which refunds and cancellations are handled for our online memberships, subscriptions, courses, and classes.
1. General Refund Policy
1.1 No Refunds on Digital Products
Due to the digital nature of our offerings (including online memberships, subscriptions, courses, and classes), all sales are final. Once access to a digital product has been granted, we are unable to offer refunds, exchanges, or cancellations. We encourage you to carefully review the details of each product before making a purchase.
2. Online Memberships & Subscriptions
2.1 Cancellation Policy
- You may cancel your subscription or membership at any time through your account settings or by contacting our support team at [Insert Contact Information].
- Upon cancellation, you will continue to have access to the membership benefits until the end of your current billing cycle. No further charges will be applied after your cancellation is processed.
2.2 Refunds for Subscriptions
- We do not offer refunds for partially used subscription periods. If you cancel during your subscription term, you will not be refunded for the unused portion of the subscription, but you will retain access to your membership benefits until the end of the current billing cycle.
3. Online Courses and Classes
3.1 Refund Policy for Self-Paced Courses
- Refunds: We offer a 7-day refund window for self-paced courses. If you are unsatisfied with your purchase within the first 7 days of enrollment, you may request a full refund. After this period, no refunds will be issued.
- Eligibility: To be eligible for a refund, you must not have accessed more than 20% of the course content. Our system tracks course progress, and refunds will not be processed if this threshold has been exceeded.
3.2 Refund Policy for Live Classes & Workshops
- Cancellation by Participant: If you need to cancel your enrollment in a live class or workshop, please notify us at least 48 hours before the scheduled start time. Cancellations made within this timeframe will receive a full refund. No refunds will be issued for cancellations made less than 48 hours before the event.
- Cancellation by Workers of Light Academy: In the unlikely event that a live class or workshop is canceled by us, participants will be offered a full refund or the option to transfer their enrollment to another date or course.
4. Exceptional Circumstances
4.1 Refund Requests for Exceptional Circumstances
- We understand that life can be unpredictable. If you are facing exceptional circumstances (e.g., medical emergencies, unforeseen hardships), please contact our support team at info@workersoflightacademy.com to discuss your situation. While we generally adhere to our no-refund policy, we will consider requests on a case-by-case basis.
5. Contact Information
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our support team at:
Email: info@workersoflightacademy.com
Phone: +31 636514616
We are here to assist you and ensure your experience with Workers of Light Academy is fulfilling and positive.
This policy aims to be clear and fair while protecting the digital nature of your offerings. You can adjust specific terms based on your business’s needs and legal requirements.